1- Where are your products made?  Our products are made primarily in the United States. Some blanks may be sourced from overseas depending on availability.  All handmade, embroidered, vinyl and sublimation  are created/ finished in the United States.

2- Where do you ship to? At this time, shipping is only available to United States addresses including US Territories,  APO, FPO, and DPO. Items will ship via USPS with tracking provided.

3- Can I come by to see your shop? No. While you can see the "work area" on our YouTube Channel, The Craft Loft is zoned as an online/ craft show site business and we are not zoned/ permitted to have customers at our location. 

4- Why is the pattern placement not exactly like the listing photo? Due to some of the items being completely handmade, pattern placement may be slightly off due to material being cut, placed and sewn by hand. 

5- Do you offer wholesale? No. At this time, wholesale is not an option. However, we are able to provide bulk orders upon request.

6- Do you offer custom/ personalized items? Yes. Personalization is our passion. Items that can be personalized will be listed with an option for personalization.  Please message with any custom requests that may require an item being designed from scratch. 

 7- Do you send "proofs" on personalized items before they are shipped? No.  Personalization only requires that you select the color/ font, name and colors for designs that we currently offer and we only offer the options that are noted in each listing for these items. Therefore, the items will be created with the elements selected and "proofs" are not sent. 

8- Do you send "proofs" on custom orders? Yes. Unlike personalized items, custom item orders require that we work together back and forth for you to obtain the desired outcome due to the item you want not being listed as available on the site. Custom items are created from your concept to finished design. Up to 2 proofs will be sent for custom orders, anything required beyond that will carry an additional charge. 

 9- How can I contact you? Use the Contact Us link here or on our home page and look out for a reply from The Craft Loft. In order to maintain records of all communication and orders e-mail is primarily used. Only in extenuating circumstances will a phone number be provided.